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Contact information

Joana Cardoso

Praceta João Vaz Corte Real 2950-744 Quinta do Anjo

T: +351914417222 | info@joanacardosojewellerygmail.com

Registe-se e tenha acesso a novidades e descontos exclusivos

Email

Payment methods

LIVRO DE RECLAMAÇÕES

Complaints book

Complaints Book

Qual é a política de devoluções?

O nosso objetivo é que cada cliente fique totalmente satisfeito com a sua compra. Se não for o caso, informe-nos e faremos o nosso melhor para resolver a situação consigo.

CONTACTOS

Contacts

LOCATION

Shop - Praceta João Vaz Corte Real, 3 2950-744 Quinta do Anjo

OPENING HOURS

Monday: Closed

Tuesday to Friday - 14:30 - 17:30

Saturdays: 10:00 - 13:00

Sunday: Closed

Customer Support

WhatsApp: +351 914417222

Email: info@joanacardosojewellery.com

Qual é a política de devoluções?

O nosso objetivo é que cada cliente fique totalmente satisfeito com a sua compra. Se não for o caso, informe-nos e faremos o nosso melhor para resolver a situação consigo.

GUIA DE TAMANHOS

Size guide

Rings

To find your ring size, you should measure the inside diameter of a ring that fits the finger you intend to wear it on.

Necklaces

If you have any questions, or require a different size, please send an email to: info@joanacardosojewelllery.com

Qual é a política de devoluções?

O nosso objetivo é que cada cliente fique totalmente satisfeito com a sua compra. Se não for o caso, informe-nos e faremos o nosso melhor para resolver a situação consigo.

CERTIFICAÇÃO

Certification

What material are the pieces made of?

The pieces are handcrafted in 925 silver, 925 silver with a 24k gold plating, or 9k, 14k, or 19.2k gold.

SILVER

The pieces are made of 925 silver or 925 silver with 24-carat gold plating. They are legally hallmarked. They are certified by the Assay Office, which verifies the legal fineness, i.e., the purity of precious metal contained in an alloy, and the application of the hallmark next to the responsibility mark, manufacturer's mark, or equivalent. The application of Assay Office marks is only mandatory for silver pieces weighing more than 2 grams.

GOLD

The pieces are predominantly made of 9, 14, or 19.2-carat gold (orders for other finenesses or alloys, such as white gold, are also accepted). They are legally hallmarked. They are certified by the Assay Office, which verifies the legal fineness, i.e., the purity of precious metal contained in an alloy, and the application of the hallmark next to the responsibility mark, manufacturer's mark, or equivalent. The application of the Assay Office mark is only mandatory for gold pieces weighing more than 0.5 grams.

In case of doubt about the authenticity of the pieces, the buyer can always resort to the services of the Assay Offices for verification of the authenticity of the material:

https://www.incm.pt/portal/img/fotos/contrastarias/marcas_legais_das_contrastarias_portuguesas.png

On the Banco de Portugal website, you can consult the daily quotations for gold, silver, platinum, and palladium, in accordance with the provisions of article 63, paragraph 1, subparagraph a), and paragraph 2.

https://www.bportugal.pt/?mlid=219

The pieces can be viewed physically and inspected by the competent authorities at our facilities:

Praceta João Vaz Corte- Real , loja direita R/C , 2950-744 Quinta do Anjo.

Tax ID: 231738560

Activity title: T10239.0

Qual é a política de devoluções?

O nosso objetivo é que cada cliente fique totalmente satisfeito com a sua compra. Se não for o caso, informe-nos e faremos o nosso melhor para resolver a situação consigo.

POLÍTICA DE PRIVACIDADE

Privacy policy

This privacy policy defines how Joana Cardoso, based at Praceta João Vaz Corte Real 2950-744 Quinta do Anjo, owner of the Joana Cardoso Jewellery brand, uses and protects the information you provide when using the website www.joanacardosojewellery.com

Joana Cardoso is committed to ensuring that your privacy is protected but reserves the right to ask for information so that the customer can be identified when using this website, with the guarantee that this information will only be used in accordance with this privacy statement.

Joana Cardoso reserves the right to change this policy occasionally, updating this text in accordance with any changes that may be implemented, by disclosing them here.

Therefore, it is recommended that you consult this document regularly and, if you have any questions or doubts, please contact us by email: info@joanacardosojewellery.com

Data Controller:

The data controller is Joana Cardoso, Praceta João Vaz Corte Real 2950-744 Quinta do Anjo T: +351 914417222 | info@joanacardosojewellery.com

Scope of the Privacy Policy:

This Privacy Policy applies to data that has been directly provided by the respective owner or collected during the owner's access to our website. Below is the required information and the respective effect:

NAME: for customer identification.
EMAIL AND MOBILE PHONE: to streamline all communication regarding orders and the sending of newsletters and promotional and informative emails.
ADDRESS: for sending your orders and respective documents, such as receipts and invoices.
TAX ID: for invoicing purposes.

Data processing and consent:

By providing your personal data to Joana Cardoso, the personal data owner freely, informedly, specifically and unequivocally consents, in advance, to it being processed for the purposes described in this Privacy Policy.

Consent is given by checking the acceptance box and then by confirming through the link you receive shortly after at the email address you provide.

This information is used exclusively to understand customer needs and improve our service.

Data retention period:

We retain your personal data for 3 years of inactivity. After this period, you will be contacted to express your wish to keep or delete this information from our database, without prejudice to the limitation and expiry periods for Joana Cardoso to exercise its rights, in accordance with the law, as well as the retention of personal data resulting from legal obligations.

To process orders, we reserve the right to share shipping data (name, address, and telephone) with the carriers we work with:

CTT – Correios de Portugal, S.A., headquartered at Avenida D. João II, Nº 13, 1999-001 Lisbon, which can be contacted by phone 707 262 626 and email informacao@ctt.pt.

Security:

To prevent unauthorized access or disclosure of your information, appropriate physical, electronic, and administrative procedures have been put in place to safeguard and secure the information we collect online, restricting access to stored data to employees specifically authorized for this purpose.

Rights of personal data owners:

The personal data owner has the right to request access to their personal data, the rectification of inaccurate or incomplete personal data, the erasure of personal data, the total or partial restriction of the processing of personal data, the right to object to processing, and the right to data portability in a structured, commonly used, and machine-readable format.

Right of Access:

The personal data owner has the right to obtain from Joana Cardoso confirmation as to whether or not personal data concerning them is being processed and, where that is the case, access to the personal data and the information provided by law.

If you require more than one copy of your personal data undergoing processing, Joana Cardoso may charge a fee for administrative costs.

Right to rectification:

The personal data owner has the right to obtain from Joana Cardoso, without undue delay, the rectification of inaccurate or incomplete data concerning them.

Right to erasure:

The personal data owner has the right to ask Joana Cardoso to erase their data without undue delay, and Joana Cardoso has the obligation to erase personal data when one of the following grounds applies:

a) The personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed;

b) The data owner withdraws consent on which the processing is based (in cases where processing is based on consent) and where there is no other legal ground for the processing;

c) The data owner objects to the processing and there are no overriding legitimate grounds for the processing.

Right to restriction of processing:

The data owner has the right to obtain from Joana Cardoso restriction of processing where one of the following applies:

a) The accuracy of the personal data is contested by the data owner, for a period enabling Joana Cardoso to verify the accuracy of the personal data;

b) The processing is unlawful and the data owner opposes the erasure of the personal data and requests the restriction of their use instead;

c) Joana Cardoso no longer needs the personal data for the purposes of the processing, but they are required by the data owner for the establishment, exercise or defence of legal claims;

d) The data owner has objected to processing pending the verification whether the legitimate grounds of the controller override those of the data owner.

Right to Data Portability:

If the processing depends on the data owner's consent and this consent has been provided by automated means, the data owner has the right to receive the personal data concerning them, which they have provided to Joana Cardoso, in a structured, commonly used and machine-readable format.

Right to Object:

In cases where data processing is carried out for the legitimate interests pursued by Joana Cardoso, or data processing is carried out for direct marketing purposes; or profiling, the data owner may also, at any time, object to the processing of their personal data.

These rights can be exercised through the following contacts: Joana Cardoso, Praceta João Vaz Corte Real 2950-744 Quinta do Anjo T: +351 914417222 | info@joanacardosojewellery.com

Responses to your requests can be provided in writing, by electronic means.

Responses will be provided, without undue delay, within 1 month from the date of receipt of the request, or within 2 months followed by information to the data owner, when the request is complex or there are several requests.

Right to Complain:

You also have the right to lodge a complaint with the competent supervisory authority, the National Data Protection Commission, if you consider that Joana Cardoso has violated your rights under the GDPR.

Withdrawal of Consent:

If consent is legally necessary for the processing of personal data, the data owner has the right to withdraw consent at any time, although this right does not compromise the lawfulness of the processing carried out based on the consent previously given nor the subsequent processing of the same data, based on another legal basis, such as the fulfillment of a contract or a legal obligation to which Joana Cardoso is subject.

If you wish to withdraw your consent, you should notify us through the following contacts:

Joana Cardoso

Praceta João Vaz Corte Real 2950-744 Quinta do Anjo

T: +351914417222 | info@joanacardosojewellerygmail.com

NATIONAL DATA PROTECTION COMMISSION
Rua de São Bento Nº 148, 3º — 1200-821 Lisbon
T: +351 213 928 400 — Fax: +351 213 976 832
geral@cnpd.pt
cnpd.pt

Qual é a política de devoluções?

O nosso objetivo é que cada cliente fique totalmente satisfeito com a sua compra. Se não for o caso, informe-nos e faremos o nosso melhor para resolver a situação consigo.

TERMOS E CONDIÇÕES

Terms and Conditions

Joana Cardoso Jewellery is a Portuguese brand registered with INPI (National Institute of Industrial Property).

This website is operated by Joana Ribeiro da Silva Caldeira Cardoso, NIF 231738560, contact: info@joanacardosojewellery.com

It is not permitted to copy, transfer or use content from this platform without the owner's permission. The copyright and ownership of all elements of the website are reserved to Joana Cardoso.

PRICES

The prices of the pieces available in the JoanaCardosoJewellery online store include tax at the current rate in Portugal (VAT of 23%, the rate imposed until now).

JoanaCardosoJewellery reserves the right to change the price of items or services and conditions of its online store or to run promotional campaigns at any time.

SHIPPING

1. Some pieces are available for immediate delivery and we try to ship them within 2 to 7 business days. Some pieces are custom-made and shipping may take a little longer, between 5 to 21 business days.

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Products

Shank ring

Shank ring

€40,00
Ball ring

Ball ring

€30,00
Flora ring

Flora ring

€40,00
Flower ring

Flower ring

€50,00